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Frequently Asked Questions

Frequently
Asked Question

At Whites Hotel, we aim to provide clear and helpful information to make your stay as enjoyable and hassle-free as possible. Below, you’ll find answers to our most frequently asked questions:

General Question

Check-in is from 2:00 PM, and check-out is by 11:00 AM.

Early check-in and late check-out are available on request and may incur a supplement.

We’re situated on Osborne Road in Jesmond, a vibrant area with excellent links to Newcastle city center, Sunderland, South Shields, St. James, and Whitley Bay via the nearby metro station.

Yes, the hotel offers a private car park monitored by CCTV for your convenience and security.

If the booking is canceled less than 2 days before arrival, a charge equal to the first night’s stay will apply.

No refunds are provided for no-shows or booking reductions after arrival.

Room and Dining

Yes, we have a limited number of family rooms.

Children aged 12 and under stay and enjoy breakfast for free when sharing a room with one paying adult.
Children over 12 are charged a supplement of £25.00 per child for bed and breakfast.

Yes, cots and high chairs are available free of charge upon request.

For your safety, we currently provide a boxed continental breakfast.
Yes, we have Bar Blanc, our on-site bar and restaurant, offering delicious meals, drinks, and a relaxing atmosphere.

Payment and Policies

We accept:

  • Cash (Sterling only).
  • Major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express).
Yes, advance payments can be made by the methods mentioned above or by bank transfer. Please contact our finance department for details.
Yes, a credit card is required to confirm all bookings. The hotel reserves the right to pre-authorize credit cards prior to arrival.
Whites Hotel operates a strict No Smoking Policy throughout the premises. Smoking is permitted only on the front terrace or the patio garden.

No pets are allowed, except guide dogs.

Facilities and Services

Yes, our reception is open 24/7. Guests can check in between 12:00 PM and 11:45 PM. Early arrivals can leave their luggage at reception until check-in.

Yes, we offer free wireless internet throughout the hotel.

Yes, room service is available for your convenience.

All Your Questions Answered

If your question isn’t answered here, feel free to contact us directly. Our team is happy to assist with any inquiries.

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